We are committed to providing a seamless shopping experience for our customers. As part of this commitment, we accept a variety of payment methods to accommodate your needs. Currently, we accept major debit and credit cards such as VISA, Mastercard, American Express, and Discover. Additionally, for your convenience, we support digital wallet services including Venmo, PayPal, Meta Pay, Apple Pay, Google Pay, and Shop Pay. This range of options is designed to ensure that you can select the most convenient and secure method of payment for your purchases with us.

We are pleased to inform you that we offer worldwide shipping, ensuring that our customers can enjoy our products no matter where they are located. At checkout, you will find a variety of shipping options available to suit your needs. If you encounter any issues or have specific questions regarding shipping, please do not hesitate to contact us.

Yes, we are pleased to offer international shipping services. Our goal is to make our products available to customers around the world, ensuring that you can enjoy our offerings no matter where you are located. Please be aware that shipping rates and delivery times vary by destination and will be calculated at checkout.

The delivery time for your order varies depending on the destination. We strive to process and ship your order as quickly as possible. Once your order is placed, the estimated delivery time will be calculated and displayed at checkout. Please note that the delivery timeline starts from the moment the order is shipped from our warehouse, not from the time the order is placed.

Yes, you certainly can track your order. Once your order has been shipped, you will receive a confirmation email containing the tracking information. You can use this information to monitor the delivery status of your package. Additionally, for your convenience, we also offer real-time tracking support through our customer service chat.

Yes, we accept cancellations and modifications within 24 hours of purchase. If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not already been processed or shipped. However, please be advised that once an order has been shipped, it cannot be canceled or modified.

We aim to process refunds promptly once an issue has been inspected and confirmed as eligible for a refund. Refunds will be issued to the original method of payment used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account, as processing times may vary by financial institution.

For wholesale or bulk purchasing options, please contact us via email at business@eimylalashop.com.

Customers are welcome to reach out to us if they encounter any concerns regarding their orders. We are committed to addressing and resolving any issues promptly. For detailed information on our return policy, please visit our Return Policy page.

Please be advised that all orders placed are considered final sales. Unfortunately, we do not accept returns or exchanges once the package has been shipped. We recommend reviewing your order carefully before finalization to ensure it meets your expectations. If you have any questions or concerns about your order before it is shipped, please don't hesitate to contact our customer service team immediately for assistance.

We are committed to ensuring your satisfaction with every purchase. Our goal is to process refunds promptly once we have thoroughly inspected the issue and determined that it qualifies for a refund. If eligible, refunds will be issued to the original method of payment used at the time of purchase. Please allow 5-7 business days for the refund to be reflected in your account, as processing times may vary by financial institution.

Please be advised that we accept refund and cancellation requests within 24 hours of purchase. Unfortunately, we cannot accept refunds once the package has been shipped. If you have any questions or need further assistance, please do not hesitate to contact our customer service team. For detailed information visit our Return Policy page.

If you receive a damaged item, we sincerely apologize for the inconvenience. While we are not responsible for delays, damages, or losses of packages caused by the postal service or courier, nor for theft after delivery, we understand the importance of your satisfaction with our products. Please contact us immediately if you encounter any issues with the delivery of your package, including receiving damaged items. We will do our best to assist you in resolving the issue and ensuring your satisfaction with our service. For detailed information visit our Return Policy page.

We appreciate your interest in our plushies. Please be advised that every order placed is considered a final sale. Once the package has been shipped, we are unable to accept returns. We encourage our customers to review all product details and descriptions before making a purchase to ensure that the item meets your expectations. If you have any questions about a product before placing your order, please do not hesitate to contact our customer service team for further information and assistance. For detailed information visit our Return Policy page.

Yes, our products are designed with eco-friendliness and sustainability in mind. We are committed to minimizing our environmental impact by using sustainable materials, implementing eco-friendly manufacturing processes, and ensuring responsible waste management. Our dedication to sustainability reflects our commitment to the well-being of our planet and future generations.

Yes, our products are both cruelty-free and vegan. We are dedicated to ethical practices and ensure that no animal testing is conducted at any stage of product development. Additionally, our products do not contain any animal-derived materials, aligning with our commitment to cruelty-free and vegan standards. We take pride in offering high-quality, ethical products that align with our customers' values and preferences.

Our sizing guide is designed to help you find the perfect fit for your needs. We offer four distinct sizes in our range:

• Tiny Little Friend: Approximately 3-4 inches, our smallest size, perfect for collecting.

• Baby Size: Approximately 8 inches, ideal for smaller, more portable plush toys.

• Floppity Flop: Approximately 14-16 inches, this size perfectly combines the charm of being both cuddly and portable, making it a versatile choice suitable for play and display.

• Jumbo Size: Approximately 14-16 inches, perfect for those looking for a larger companion.

• XL Size: Approximately 21 inches, for those who prefer an even bigger, more huggable plush.

Please refer to these measurements when selecting your plush toy to ensure the best fit for your preferences and needs. The size provided is an estimate; the actual size will depend on the chosen design and animal. If you have any further questions regarding our sizing or need assistance, feel free to contact our customer service team.

All our plush toys require plenty of love. Here are some tips to help your new companion always look radiant in your adventures:

1. Surface Wash Only: Gently clean the plush toy with a damp cloth and mild soap. Avoid submerging it in water to prevent damage to its filling or fabric.

2. Spot Cleaning: For minor stains, use a small amount of soap and water to spot clean the affected area. Gently rub the stain and rinse with a damp cloth.

3. Drying: After washing, allow the plush toy to air dry completely. Avoid using a hairdryer or tumble dryer, as the intense heat can damage the toy's materials.

4. Avoid Sunlight: Keep the plush toy out of direct sunlight for prolonged periods to prevent the colors from fading.

5. Storage: Store the plush toy in a cool, dry place. If storing for long periods, place it in a breathable bag or container to protect it from dust and moisture.

6. Fluffing: Periodically fluff the plush toy to maintain its shape and softness. Gently pat and shake the toy to fluff up the filling.

7. No Harsh Chemicals: Avoid using bleach, harsh detergents, or strong chemicals, as these can damage the fabric and color of the plush toy.

By following these special care instructions, your plush toy can remain soft, clean, and vibrant for years to come.

Our plush toys are designed with safety in mind; however, they are not suitable for children under the age of 3. They contain small parts that could pose a choking hazard. We strongly recommend adult supervision when the plush toy is being used by young children. Additionally, the plush toy should never be left unattended with an infant. It is crucial to ensure that the plush toy is kept out of reach of infants to prevent any potential harm. Safety and enjoyment go hand in hand with our products, and we urge all our customers to follow these guidelines to ensure a safe and enjoyable experience.

Yes, we offer personalization options exclusively for our custom plushies. You can personalize these plushies with a name or message to create a unique and special item. Please visit our custom plushie section for more details or contact our customer service team to discuss your personalization requirements.

At Eimy Lala Shop, we specialize in creating custom-made plushies, crafted with meticulous attention to detail and made from the highest quality fabrics. Each plushie is created with love and care to ensure it meets and exceeds your expectations. To learn when our custom order list becomes available, we invite you to connect with us through our social media channels and subscribe to our newsletter updates. This way, you will be promptly informed when we are ready to accept new custom projects. Don’t miss the opportunity to bring your creative ideas to life by transforming them into a unique, one-of-a-kind plushie.

While our plushies have passed machine washable tests, we do not recommend washing them in a machine as they may contain small parts that could damage the plush or your equipment. If your plushie becomes dirty or stained, we recommend gently cleaning it with a damp cloth and mild soap. Avoid submerging it in water to prevent damage to its filling or fabric. For minor stains, use a small amount of soap and water to spot clean the affected area, gently rub the stain, and rinse with a damp cloth. After cleaning, allow the plush toy to air dry completely. Avoid using a hairdryer or tumble dryer, as the intense heat can damage the toy's materials.

Yes, all of our plushies are weighted to provide a comforting and soothing experience. We carefully design each plushie to have the perfect balance of weight to enhance their cuddliness and comfort.

Yes, all of our plushies are scent-free. We understand that sensitivities to fragrances vary from person to person, so we ensure our products are free from any added scents to accommodate all customers.

Yes, we offer gift wrapping and personalization services exclusively for our custom plushies. These additional services are designed to enhance your gifting experience and make your custom plushie even more special. Please select these options when placing your order or contact our customer service team for more details.

We are currently considering adding a repair service for plushies with broken or frayed stitches to better serve our customers in the future. If your plushie has encountered such issues, please do not hesitate to contact our customer support team. We are here to assist and provide guidance on the best course of action for your beloved item.

Creating an account with us provides several advantages. Customers can conveniently autofill their address, access their order history, and track the status of their orders. Additionally, it facilitates faster checkout and, if desired, supports the option to save payment methods, enhancing the overall shopping experience.

Yes, we have previously offered discounts and promotions on select products. We invite you to stay tuned to our social media channels and subscribe to our newsletter updates. By doing so, you will be promptly informed about any upcoming discounts or promotions. Click here to join our newsletter.

To stay updated on new product releases, we invite you to sign up for our Product Updates Newsletter. This will keep you informed about the latest products, including limited-edition items, upcoming releases, and auctions for rare plushies, among other exciting updates. Click here to join our newsletter.

You can contact our customer support by emailing us at support@eimylalashop.com. Our dedicated customer service team is available to address any questions or concerns you may have. We are committed to responding to all inquiries as quickly as possible.

Our blog posts are crafted by writers who are deeply aligned with our vision. They are written with the intention of providing supportive guidance to those who may benefit from it. It's important to note that our blog writers are not healthcare professionals. If you are in distress or require assistance, we urge you to seek professional help as soon as possible.

Absolutely! At Eimy Lala Shop, we value our customers and aim to provide them with exceptional benefits. Discover more about our loyalty program by clicking here.

Currently, we operate exclusively as an online store.